Luana Cavalcanti
Luana Cavalcanti

Contextual Inquire

Contextual inquiry involves observing people in their natural context and asking them questions to fill in the gaps of your observation. If I’m looking to create a more efficient point of sale system for grocery stores, I would observe someone using an existing point of sale system, taking notes on what works and what doesn’t work.

https://uxdesign.cc/contextual-inquiry-a-primer-14e2e0696fb9